Effective Date: November 9, 2017
What personal information do we collect from you when you visit the Website?
We collect two types of information about visitors to the Website: 1) personal information that you have voluntarily submitted to us (collected when you place an order, register as a member, or sign up for email alerts, including information such as name, address, telephone number, e-mail address, and credit-card information); and 2) aggregate information (such as information about how many visitors log on to the Website and the pages they access). Age information may be required and collected by way of birthdate, age-verification checkboxes or inference from credit-card usage to ensure that registrants to the Website are 13 years or older in order to maintain compliance with the Children’s Online Privacy Protection Act (“COPPA”).
You can visit the Website without telling us who you are or revealing personal information about yourself, but please note that you may be unable to participate in certain discussions or receive additional information.
When do we collect information?
We collect information from you when you register on the Website, place an order, subscribe to our newsletter, respond to a survey or marketing communication from us, fill out a form, enter information on the Website, browse the Website, or use certain other Website features.
How do we use your information?
We may use the information we collect from you in the following ways:
- To communicate with you regarding your account and purchases;
- To respond to your customer service requests;
- To improve the content of the Website;
- To customize the content and/or layout of the Website for each individual visitor;
- To notify you about updates to the Website;
- To contact you for marketing purposes;
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
- To improve our Website in order to better serve you;
- To administer a contest, promotion, survey or other site feature;
- To ask for ratings and reviews of services or products; and
- To respond to correspondence we receive from you (including live chat, email or phone inquiries and otherwise).
The information we collect is shared as necessary with agents or contractors who assist in providing support for our internal operations. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing the Website and applicable laws or to protect against misuse or unauthorized use of the Website, and to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.
We may offer public forums through the Website. If you use a public forum on the Website and disclose PII, you should be aware that such information could be read, collected or used by other users. We are not responsible for the PII you choose to submit through public forums.
How do we protect your information?
We take seriously our obligation to safeguard the confidentiality, security and integrity of PII collected from our users, and we have established and will maintain procedures that are designed for that purpose. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all PII and sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We also employ regular malware scanning.
We cannot guarantee the security of our Website
You should be aware that no system is completely secure from hackers, network failure and error, and we cannot guarantee the confidentiality, security and integrity of information maintained on our Website.
What are “cookies” and how do we use them?
A cookie is a small piece of information that we place in your computer browser to collect information regarding your preferences.
- Identify you when you visit us and to keep track of where you go so we can provide you with a personalized version of our Website;
- Help us remember and process the items in your shopping cart;
- Understand and save your preferences for future visits;
- Keep track of advertisements and ensure we show you advertising that is relevant to you; and
- Help us, and trusted third-party service providers on our behalf, to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Cookies do not contain any PII. Cookies could enable us to relate your use of this Website to personal information you have provided, but we do not use them for this purpose. You can use your browser settings to have your computer warn you each time a cookie is being sent or to turn off all cookies. If you turn off cookies, you may not have access to some of the features that make your experience on our Website smoother, and some of our services may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your PII.
If you do not want to receive e-mail from us in the future, you should let us know by sending a removal request to us at firstname.lastname@example.org or by following the instructions at the bottom of the email. We honor all removal requests.
You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page located at www.optout.networkadvertising.org/ or by using the Google Analytics Opt Out Browser Add-On.
California Do-Not-Track Disclosures
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Use of minor information
The Website is not intended or designed to attract children under the age of 13. We do not collect PII from any person we actually know is a child under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at email@example.com so we may delete the information.
How to request information maintained about you
Upon request, we will provide you with access to all information (including proprietary information) that we maintain about you. You can access this information by emailing us at firstname.lastname@example.org.
By regular mail:
Steve Ward & Associates, Inc.
7330 Cockrill Bend Blvd.
Nashville, TN 37209